Customer Service

CUSTOMER SERVICE

CONTACT US:

We are available to connect via e-mail at sales@lanskybros.com  or phone at 901.525.5401 (Monday – Friday 9a-5p cst) or 901.529.9070 (Sunday-Wednesday 10a-6p and Thursday-Saturday 10a-6p cst). 

SHIPPING INFORMATION:

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

Orders made by 2pm CST will ship same business day. Orders made after 2pm CST will ship next business day.

We offer the following shipping options:

  •  Ground: 2-7 Business days depending on your location.  Shipping fee is determined by weight  and zip code.
  •  2nd Day Air: 2 Business Days
  •  Next Day Air: 1 Business Day

(UPS and USPS excludes Saturdays, Sundays, and Major Holidays contiguous to U.S. only)

  • We do not refund shipping and handling charges.
  • We will not ship to a P.O. Box.
  • All shipments are shipped without signature required unless specifically requested via e-mail to sales@lanskybros.com. 

LANSKY BROS. OFFERS FREE STANDARD GROUND SHIPPING ON ORDERS OF $200 OR MORE WITHIN THE UNITED STATES. 

- Free shipping only when shipping to one single address.

- Free shipping only applies to contiguous U.S. only.

We try and ship orders within 24 Hours of receiving orders during weekdays. 

PRE-ORDER ITEMS:

 

Certain items in our inventory may be subject to back orders due to high demand or limited quantities per order. If your desired item is on backorder, there will be a estimated ship date at the time of purchase. If there is no estimated ship date available at the time of purchase, we'll keep you informed of any updates regarding the status of your order.

Once you place a pre-order for an item, we'll secure it for you before it arrives in stock. This ensures that you'll receive the product promptly once it becomes available. We'll notify you immediately once the item has shipped, and we'll keep you informed if there are any changes to the ETA.

 

Please be aware that including a pre-order item within an order will delay the entire order. If you would like to receive the in-stock item(s) first, please place two separate orders. For any confusion on pre-orders please send an email to sales@lanskybros.com. We'll be happy to guide and support you.

LOCAL PICK-UP:

We offer local pick-up for customers in the Memphis area, or customers visiting Memphis. Orders placed Monday- Friday for local pick up will be ready within one business day of order. Orders placed between 5p Friday-Sunday evening will be available Monday for pick-up.

INTERNATIONAL SHIPPING:

These are FedEx or UPS shipping rates only; you are responsible for any customs, duties, or taxes charged by your country.  Your package will not be delivered until customs, taxes, or duties are paid on your end.  You will still be responsible for paying Lansky Bros. FedEx or UPS shipping fees if a package is refused or returned back to Lansky Bros. because customs, taxes, or duties were not taken care of.  There are times that a package may require different packaging other than a FedEx or UPS Box for International orders, we will notify you if shipping charges are higher due to dimensions and/ or weight. 

ORDERING & PAYMENT:

*Coupon Codes are not valid on ON Running, Sale Items, Previously Purchased Items, Special orders, or the purchase of Gift Cards.  

We accept Visa, MasterCard, American Express, Discover, and Paypal as forms of payment.  We do not accept checks. 

RETURNS & EXCHANGES:

If for any reason you are unhappy with your purchase (s), just return the item(s) within 30 days from the date on your receipt.  Please make sure the item is accompanied by the original sales receipt and is returned with all the tags and labels still affixed.  We do not refund shipping and handling charges, and you may be responsible for any shipping fees associated with an exchange.  If you’d like to exchange an item, make sure to include all pertinent information (sizes, colors, etc.) with the exchange.  Please make sure shoe boxes are returned in their original condition without postage labels affixed to the shoe box.  We do not accept shoes returned without the shoe box.  We strongly suggest shipping returned packages through a shipping carrier that is trackable as we are not responsible for returned packages that get lost in transit back to Lansky Bros.  Returns will be processed within 2 business days of receiving your return.  Individual banks determine when the credit is placed back on your credit card. 

All Christmas Returns & Exchanges will need to be completed before January 15th.

Returns must be shipped to:

Lansky Bros. 
Attn: Internet Return or Exchange (specify)
92 South Front Street
Memphis, TN 38103

*If you made a purchase at our Peabody Hotel or Beale Street location, please use the address above to Return or Exchange.

FIND YOUR FIT:

Sizing can vary between different brands. If you are not familiar with the brand you wish to order, we can help you further on how a particular brand fits. Please e-mail sales@lanskybros.com  or call customer service at 901.525.5401 during weekdays or 901-529-9070 on the weekends.

OUT OF STOCK ITEMS:

The inventory at Lansky changes frequently and unfortunately we cannot restock all items that we sell out of. Some items are one-of-a-kind, and we try to denote this in the item description within the specific product. We want very much to keep our customers happy and fill all orders as quickly and accurately as possible. So, if an item is out-of-stock, you'll be informed via email ASAP so that you can make another selection or cancel that portion of your order.

E-COMMERCE:

The online store at www.lanskybros.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Lansky Bros. is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order by calling us at 901.525.5401.  It has always been a Lansky Bros. practice to contact customers by e-mail and/or phone in the event of a potential problem with your purchase.